Shipping Policy

Effective Date: September 8, 2025

1. Introduction

At Outdoor Indulgence ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.outdoorindulgence.com.

2. Shipping Destinations

Countries We Ship To:
- The 48 contiguous United States

3. Shipping Costs

Shipping rates and delivery zones are listed on each product page.
Rates are calculated based on your location and the product’s shipping class.
Some items may qualify for flat-rate or free shipping — details are always shown on each product page.
No Hidden Fees:
- All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
Order Cut-Off Time:
- Orders placed before 12:00 PM Eastern Time (ET) will begin processing the same day.
Weekend and Holiday Orders:
- Orders placed on weekends or public holidays will be processed on the next business day.
Made to Order Items:
- For products that are custom crafted or made to order, shipping timelines begin once production is complete. Estimated lead times are listed on those product’s pages.

5. Estimated Delivery Time

Domestic Shipping:

Standard Shipping: 3-5 business days
Expedited Shipping (if available will incur an additional charge): 1-2 business days

International Shipping:

Not available.

Notes:

Delivery times are estimates provided by our distributors and their carriers and may vary due to factors beyond our control, such as weather conditions or carrier delays.

6. Shipping Methods and Carriers

Reliable Carriers:
- Because our products vary in size, weight, and destination, all shipping and delivery services are arranged by our distributors and fulfilled by their trusted third‑party carriers. Each item may ship via a different carrier based on the distributor’s logistics and the delivery location.
White Glove Delivery:
- Select products include white glove delivery options, which provide in home placement, assembly, and removal of packaging. Availability and pricing are noted on those product’s pages. White glove services are performed by third‑party delivery teams contracted by our distributors.
Scheduled Delivery:
- Most deliveries require an appointment to ensure safe handling and customer convenience. You will be contacted to schedule a delivery window.

Shipment Tracking:
- All orders include tracking information, which will be provided via email once your order has shipped.

All shipping and delivery services are performed by third‑party carriers selected by our distributors.

7. Order Tracking

Tracking Information:
- Tracking Number
- Carrier Name
- Link to Track Your Package
Assistance:
- If you have questions or need assistance with tracking, please contact our Customer Service at support@outdoorindulgence.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
- If your package is delayed beyond the estimated delivery time, please contact us at support@outdoorindulgence.com or 571-500-9547.
Lost Packages:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance at support@outdoorindulgence.com or 571-500-9547.
We will assist in coordinating with the distributor or carrier, but Outdoor Indulgence does not control carrier operations.

8.2 Damaged Packages: Please refer to the Brand Return/Refund Policies

Reporting Damage:
- Take photos of the damaged packaging and items.
- Contact us within 24 hours of delivery at support@outdoorindulgence.com or 571-500-9547.
Resolution:
- We will assist you in coordinating with the distributor or carrier to arrange a replacement or refund, in accordance with their policies.

8.3 Delivery Services and Property Damage

Outdoor Indulgence does not directly provide shipping or delivery services. All deliveries are arranged and fulfilled by our distributors and their third‑party carriers. These carriers are solely responsible for the handling of your product once it leaves the warehouse, including any damage that may occur to your property during delivery or placement.

If any property damage occurs during delivery, we will assist you in communicating with the distributor or carrier, but Outdoor Indulgence is not liable for damages caused by third‑party delivery teams.

9. Missing Items

Reporting Missing Items:
- Contact us within 24 hours of delivery at support@outdoorindulgence.com.
- Provide your order number and details of the missing item(s).
Resolution:
- We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

Missing items are typically the result of multi‑shipment orders fulfilled by different distributors or carriers.

10. Return and Refund Policy

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If a package is returned to us due to an incorrect address we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@outdoorindulgence.com
Customer Service Phone: 571-500-9547

Our customer service team is available by phone Monday to Friday, 9 AM to 5 PM Eastern Time (ET). Emails are monitored over the weekends for urgent matters.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Outdoor Indulgence!

We appreciate your business and are committed to providing you with exceptional service.