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Shipping Policy

Shipping Policy

Effective Date: September 8, 2025

1. Introduction

At Outdoor Indulgence ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.outdoorindulgence.com.

2. Shipping Destinations

  • Countries We Ship To:

    • The 48 contiguous United States 

3. Shipping Costs

  • Shipping rates and delivery zones are listed on each product page. 

  • Rates are calculated based on your location and the product’s shipping class.

  • Some items may qualify for flat-rate or free shipping — details are always shown on each product page.

  • No Hidden Fees:

    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

  • Processing Time:

    • Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).

  • Order Cut-Off Time:

    • Orders placed before 12:00 PM Eastern Time (ET) will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

  • Made to Order Items:

    • For products that are custom crafted or made to order, shipping timelines begin once production is complete. Estimated lead times are listed on those product’s pages.

5. Estimated Delivery Time

  • Domestic Shipping:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping (if available will incur an additional charge): 1-2 business days

  • International Shipping:

    • Not available.

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with a range of trusted carriers to deliver your order safely and efficiently. Because our products vary in size, weight, and destination, each item may ship via a different carrier with its own rate and delivery zone.

  • White Glove Delivery:

    • Select products include white glove delivery options, which provide in home placement, assembly, and removal of packaging. Availability and pricing are noted on those product’s pages.

  • Scheduled Delivery:

    • Most deliveries require an appointment to ensure safe handling and customer convenience. You will be contacted to schedule a delivery window.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

7. Order Tracking

  • Tracking Information:

    • Tracking Number

    • Carrier Name

    • Link to Track Your Package

  • Assistance:

    • If you have questions or need assistance with tracking, please contact our Customer Service at support@outdoorindulgence.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

  • Delayed Delivery:

    • If your package is delayed beyond the estimated delivery time, please contact us at support@outdoorindulgence.com or 571-500-9547.

  • Lost Packages:

    • Verify the shipping address provided.

    • Check with neighbors or building management.

    • Contact us for further assistance at support@outdoorindulgence.com or 571-500-9547.

8.2 Damaged Packages: Please refer to the Brand Return/Refund Policies

  • Reporting Damage:

    • Take photos of the damaged packaging and items.

    • Contact us within 24 hours of delivery at support@outdoorindulgence.com or 571-500-9547.

  • Resolution:

    • We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

  • Reporting Missing Items:

    • Contact us within 24 hours of delivery at support@outdoorindulgence.com.

    • Provide your order number and details of the missing item(s).

  • Resolution:

    • We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Please refer to our Return and Refund Policy for detailed information.

11. Incorrect Address

  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect address we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email: support@outdoorindulgence.com

  • Customer Service Phone: 571-500-9547

Our customer service team is available by phone Monday to Friday, 9 AM to 5 PM Eastern Time (ET). Emails are monitored over the weekends for urgent matters.

14. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Outdoor Indulgence!

We appreciate your business and are committed to providing you with exceptional service.